Operations Manager

ABOUT RINSE

Rinse (www.rinse.com) is the first and largest national brand in clothing care. By delivering a vastly better laundry and dry cleaning experience, we're tackling a massive consumer problem. We achieve this through smart scheduling, exceptional quality, and in-house logistics, all powered by a robust technology infrastructure. We have created a differentiated service our customers love and a highly scalable, profitable business model.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we do and know we are the team to do it.  We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Austin, Dallas, Seattle, and Toronto. This is a very exciting time to join our company and help us scale nationwide, while learning from a leadership team that collectively has over 80+ years of experience at Rinse.

ABOUT THE ROLE

The Operations Manager is accountable for the success of Rinse New York’s operations. You will oversee the market’s Delivery and Warehouse Operations, ensuring the team consistently drives operational excellence, delivers an exceptional customer experience, and remains prepared to navigate the complexity and challenges of rapid growth.

IN THIS ROLE, YOU WILL…

• Ensure operational excellence and efficiency as we scale Rinse New York - You will be responsible for our delivery and warehouse operations in New York. This includes managing a large team, working closely with our Corporate team, and preparing your market to manage all of the moving pieces as we aggressively grow our business in New York. This role is also supported by in-market peers who will be collaborators and thought partners for this position.
• Lead and develop a high-performing team.  You’ll hire, train, and manage a team of Valets (W-2 employees), Operations Supervisors, and Operations Associates. You will build on our culture of accountability and customer obsession, ensuring every order and interaction reflects Rinse’s high standards.
• Oversee Delivery and Warehouse performance.  You will be responsible for on-time, every-time delivery and for maintaining best-in-class warehouse operations. This includes enforcing safety protocols, driving process improvements, and ensuring full compliance with Rinse’s operational standards.
• Collaborate cross-functionally to deliver a world-class experience.  You’ll partner with Corporate Operations to prepare for rapid scaling, with Customer Care to resolve issues quickly, with Cleaning Operations to maintain consistent quality, and with the Growth team to prepare for upcoming expansion across the New York market.

• Thrive in a fast-paced, highly analytical, and operational environment. You’re comfortable using data to guide your decisions, but also know when to trust your instincts.
• Demonstrate a high bar for attention to detail and operational excellence.
• Lead by example. You are excited to wear multiple hats and are energized by "getting your hands dirty" and working side-by-side with your team while leading the charge. This means you will mirror the operating hours of your team, typically from 4pm - 1am. 
• Are comfortable working both independently and cross-functionally across multiple business functions. 
• Have strong interpersonal and relationship-building skills; can effectively communicate across a variety of audiences.
• Possess a self-starter mindset and are comfortable in a fast-paced role where taking initiative with limited direction is required.
• Have prior management or supervisory experience and experience managing in an hourly work environment. 
• Comfortable working with rapidly evolving technology, and have experience working in a start-up environment.
• Will work alongside your team during the evenings (4p - 1am) most days. 
• Have strong familiarity and knowledge of New York City.

WHY WORK AT RINSE

• This is a once-in-a-lifetime opportunity to play a critical role in Rinse New York’s next chapter of growth. You will be managing an important part of Rinse’s business and will help shape Rinse New York’s operations from the ground up. 
• We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched daily.
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation policy, flexible work and office hours, 401k matching, and free dry cleaning and laundry!
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others. 

This is an exciting opportunity for any motivated, hard-working, quick learner to join our team and be given the chance to help launch Rinse New York and grow with the market. 

Salary Range: $100-120K Annually

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