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Customer Care Associate

About the Role

As a Rinse Customer Care Associate, you will provide an amazing customer experience for all Rinse customers. Applicants should have excellent customer service, problem solving, and communication skills. In this role, you will primarily work evening and/or weekend shifts as part of a small, customer obsessed team.

In this role, you will...

  • Be a core member of a small, dedicated team that is driven by ensuring the highest quality experience for our customers.
  • Represent the values of Rinse when answering questions about our services and providing solutions to our customers through email, text, and phone conversations.
  • Have the flexibility to identify and implement creative solutions to resolve customer problems.
  • Push yourself and the team to continually improve our processes and services.
  • Work closely with our local operations teams to coordinate requests between Rinse valets, cleaning partners, and customers, with tact and judgement.

As the ideal candidate, you...

  • Have 1+ years of experience in a role directly interacting with customers, preferably in a support capacity.
  • Are passionate about helping people and problem solving.
  • Have a proven ability to craft communications to a variety of audiences with impeccable writing skills.
  • Thrive in a dynamic, fast-paced, and team-based environment.
  • Must be flexible with scheduling. This is a full time job that requires nights and weekends.
  • Have the ability to multitask, working on several platforms while focusing and maintaining attention to details.

You’ll Love Working at Rinse Because…

  • We are currently hiring for full-time opportunities with the potential to work remotely within a city where Rinse is established.
  • We have built a high-caliber team and have a tight-knit, collaborative work environment that values honesty and open communication.
  • You take pride in creating interesting and impactful work at a promising startup that you would be proud to tell your mom about!
  • We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation policy, flexible work and office hours, and Rinse credit towards laundry/dry cleaning!
  • Our office is located in the SOMA area of San Francisco, with easy access to BART and Caltrain.

About Rinse

Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.

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