Cleaning Operations Manager

About the Role

As a Cleaning Operations Manager, you will lead and evolve Rinse’s cleaning operations strategy across all markets. Your mission: deliver exceptional cleaning quality and efficiency without compromise.

You’ll own the relationship and performance management of cleaning partners and vertically integrated facilities, build scalable processes, analyze operational data, and ensure an optimal customer experience through every stage of our cleaning lifecycle.

This role has a wide range of responsibilities, including process improvement, project management, and data analysis. The individual will work very closely with cross-functional peers in Product, Biz Ops, Procurement, Local Ops, and Cleaning Partners to implement scalable initiatives that improve both our customer experience and internal operations.

This is a high-impact, high-ownership role for a systems thinker and operator with strong leadership skills and a passion for quality, process, and people.

In This Role, You Will…

• Own cross-functional initiatives that address opportunities surfaced through data or field feedback.
• Lead the planning, testing, and execution of projects that improve cleaning quality, workflow efficiency, or partner performance.
• Develop clear success metrics and implement control measures to monitor and sustain results.
• Work hands-on with Cleaning Partners and vertically integrated teams to observe workflows and build process understanding.
• Collaborate closely with Product and Biz Ops to advocate for improvements and surface operational insights.
• Provide regular updates to the Leadership team to support prioritization and resourcing.
• Build internal documentation and training tools to support knowledge transfer and enable scalability.
• Serve as a thought partner for local ops and Cleaning Partner management teams, helping strengthen execution and improve results.

As The Ideal Candidate, You…

• Thrive in ambiguous environments and are energized by solving complex problems.
• Are a strong communicator who listens well and explains ideas clearly.
• Can lead cross-functional collaboration while maintaining strong accountability for results.
• Are coachable and welcome feedback with the intent to learn and improve.
• Take ownership and know how to follow through on tasks and ideas.
• Have a systems-thinking mindset, being able to build repeatable processes with clear success measures.
• Are confident in using data to support decision-making and identify root causes.
• Have a strong work ethic, high resilience, is a self starter and commitment to continuous improvement.
• Have experience with Google Sheets and tools like Asana or Slack.
• Have a background in startup operations, consulting, or supply chain.

Bonus Points If You…

• Have bilingual fluency (Spanish is a plus).
• Have experience working in laundry, cleaning, or logistics-based environments.

Why Work at Rinse…

• You’ll play a key role in shaping our cleaning operations strategy and improving outcomes for both customers and partners.
• Competitive salary, stock options, open vacation policy, 401k plan, health benefits, and free laundry/dry cleaning.
• Work with a collaborative, mission-driven team solving real-world operational challenges at scale.

Minimum Qualifications

• Bachelor’s degree required
• 5+ years of experience in operations, process improvement, or project management
• Prior startup or growth-stage experience preferred

About Rinse

Rinse (www.rinse.com) is the first and largest national brand in clothing care. By delivering a vastly better laundry and dry cleaning experience, we're tackling a massive consumer problem. We achieve this through smart scheduling, exceptional quality, and in-house logistics, all powered by a robust technology infrastructure. We have created a differentiated service our customers love and a highly scalable, profitable business model. We’re expanding our B2B footprint and looking for motivated Account Executives to help us bring Rinse to more businesses that rely on clean linens, clothing, and uniforms to operate.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we do and know we are the team to do it.  We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Austin, Dallas, and Seattle.

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