Boston Operations Lead

  • Boston, MA
  • Full Time
  • Local Operations
  • Entry Level

About the Role

As Boston Operations Lead, you will take on challenges that exist where Operations and Customer Service meet. You’ll play a critical role in identifying, troubleshooting, and improving issues to achieve outstanding customer results. In this role, you’ll own the local issues queue, follow up with internal and external collaborators, and support our nighttime operations.  


There is a huge upside to this role-- Operations Leads at Rinse have developed unique and specialized knowledge of Rinse processes, which allows them to take on national leadership roles within the company.

In this role, you will...

  • Person-of-all-trades support of Boston Operations: warehousing, inventory control, and quality control checks on customer orders.
  • Foster positive and collaborative cleaning partner relationships: Regular reporting to cleaning partners on performance, troubleshooting cleaning issues, and advising on best practices. 
  • Manage and oversee the support of active customer issues: service complaints, internal investigation, and problem-solving.
  • Maintain communications with our customer service team, operations, cleaning partners, and potentially our client stakeholders
  • Develop and implement systems that prevent customer issues from happening in the first place.


As the ideal candidate, you are...

  • Trained in project management and have an eye for continuous improvement
  • Data-driven and are able to develop your own analytics to support a hypothesis
  • A strong and proactive communicator in the face of rapid change and adaptation
  • Very comfortable with change and ambiguity
  • Have an Associates or Bachelors degree and/or relevant work experience

You’ll Love Working at Rinse Because…

  • We have built a high-caliber team and have a tight-knit, collaborative work environment that values honesty and open communication
  • You will take pride in creating interesting and impactful work at a promising startup that you would be proud to tell your mom about!
  • We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation policy, 401k, flexible work and office hours, and Rinse credit towards Laundry/Dry Cleaning!
  • Our office is located in Charlestown


About Rinse

Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.

We launched in 2013 and are currently in San Francisco, Los Angeles, Washington, D.C., Chicago, and Boston, with plans to launch multiple new markets in 2018. We've grown at double digit month-over-month rates since launch, have created a differentiated service our customers love, and have a model where the economics actually work.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We are looking for stars to join our team and can’t wait to hear from you.



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