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Partnership Operations Lead

About the Role

In this role you will be responsible for fostering and managing relationships with local cleaning partners, ensuring that Rinse is able to provide an exceptional customer experience through quality. This is a salaried role supporting our Boston area.

In this role, you will...

  • Performance Manage:
    • Build and maintain strong relationships both face to face and via phone/email with our local cleaning partners.
    • Be able to effectively communicate, facilitate and change-manage new processes and technology with our cleaning partners.
    • Work with our partners to ensure that their work meets our rigorous quality standards.
  • Be curious!:
    • Become a master of our customer and quality data sets.
    • Use and interpret data to drive results and make sure logistics are executed smoothly
    • Work interdepartmentally to investigate and resolve customer claims
    • Manage our Special Operations and out of workflow processes to ensure high quality of service

As the ideal candidate, you...

  • Have 2+ years Demonstrated ability to persuade, negotiate and influence to drive to desired outcomes
  • Have strong interpersonal skills with the ability to quickly build relationships of collaboration and trust
  • Are a proactive communicator
  • Are curious about how things work, and how we can make them better
  • Dive into complicated problems and find the best solution
  • Can think on your feet!
  • Have experience working with individuals whom English is their second language.
  • Are Able to work independently and also be comfortable collaborating in a team environment  
  • Available to travel locally as 20% of this role will be spent visiting sites and consulting with vendors
    Comfortable dealing with ambiguity and has drive to develop  new processes and technology to enable growth

You’ll Love Working at Rinse Because…

  • We have built a high-caliber team and have a tight-knit, collaborative work environment that values honesty and open communication
  • You will take pride in creating Interesting and impactful work at a promising startup that would be proud to tell your mom about!
  • We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation policy, flexible work and office hours, and Rinse credit towards laundry/Dry cleaning!

About Rinse

Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.


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