ABOUT RINSE

Rinse (www.rinse.com) is building the first and largest national brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of smart scheduling, best-in-class quality, and a strong technology backbone.

We launched in 2013 and are currently in SF, LA, DC, Chicago, Boston, New York, New Jersey, Seattle, Austin, and Dallas, with plans for national expansion. We have created a service our customers love and a business model that actually works. 

Rinse is backed by leading investors and CEOs who see the massive potential in what we are doing and know we are the team to do it.  We are looking for stars to join our team and can’t wait to hear from you!

IN THIS ROLE, YOU WILL…

• Serve as the primary point of contact for our clients, delivering proactive and exceptional customer service via email, phone, and Slack.
• Build and maintain strong client relationships, fostering long-term partnerships.
• Keep accurate records of ongoing partnerships, ensuring services are delivered as expected.
• Develop a deep understanding of our products and services to provide personalized assistance to clients.
• Collaborate with internal teams to ensure we’re constantly improving our products and services.
• Identify upsell and cross-sell opportunities and communicate them to the Sales team.
• Generate progress reports for clients and senior leadership.
• Collaborate with the Sales team on SDR work, including fielding inbound Sales leads and supporting the outbound program.

AS THE IDEAL CANDIDATE, YOU HAVE…

• Have 1+ years of experience in a client-facing, account management role.
• Possess excellent verbal and written communication skills, with a talent for quickly building trust and relationships.
• Thrive in fast-paced environments and can easily grasp complex operational systems.
• Are a self-starter who takes initiative and works well both independently and as part of a team.
• Have strong critical thinking and problem-solving skills.
• Are comfortable with cold-calling and developing outreach strategies.
• Have experience with GSuite, Slack, and Kustomer (or other CRMs).

WHY WORK AT RINSE…

• We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis.
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, 401k plans, and free dry cleaning and laundry!
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others. 

INTERESTED?

Email your resume to [email protected].

Salary range: $75,000 - $100,0000